FAQ ~ Support

  • All
  • Audio Driver
  • LG TV
  • Pricing
  • Router settings
  • Samsung TV
  • Sony TV
  • Technical
  • iPhone / iPad
  • Mac
Expand All | Collapse All
  • 1. When I start your app, should I change some settings or start an app on TV?
     
    Author: AirBeamTV 13.11.17
    No. On the TV, just put it in regular “TV viewing” mode.

    Do not put the source on screen mirroring (especially latest Samsung TV models) or start another mirroring app on your TV. This will interfere with the app running on your Mac.

    So, in short, just regular TV mode (or one of the HDMI ports if you use a settopbox for TV viewing).

    Was this answer helpful ? Yes(1) / No(0)
  • 2. Are there monthly charges?
     
    Author: AirBeamTV 13.11.17
    No. You only pay once in the Mac App Store or on our website, that buys you a perpetual license that includes all major and minor updates.
    Was this answer helpful ? Yes(0) / No(0)
  • 3. My TV is not showing up in the application. It only says “Currently Idle”.
     
    Author: AirBeamTV 20.10.17

    This means that the Mirror to TV application has not found a compatible Smart TV (from Samsung, Panasonic or LG) in your home network. There could be several reasons for this:

    Your TV is not connected to your router. How to solve this? Go to Network Settings on your TV and check if your TV is either wired (by ethernet cable) or wireless (through Wifi) connected to your router.
    Your TV is connected, but not to the same router as your Mac. Make sure they are both connected either by cable to the same router or wireless to the same Access Point.
    We have most of the TVs from Samsung, LG and Panasonic in our database, but it could happen that one typical model is missing. This would mean that we don’t see your TV in the network. If you are sure that your TV is connected to your router on the same network as your Mac, but still the TV is not showing up in the Devices Section of the Mirror to TV app, please send us your diagnostics information, so we can check this out.

    You can send diagnostics information by clicking on “Submit diagnostic information” in the app. Please let us know about it, by clicking on “Submit & contact support on Facebook”.

    Was this answer helpful ? Yes(1) / No(5)
  • 4. Screen Mirroring does not work on my Sony TV with Android OS
     
    Author: AirBeamTV 20.10.17

    Some of the latest Sony TVs are based on Android TV as the operating system of the TV. Sometimes, some of the services running on the TV, under Android, stop working. The only way to resolve that is to do a full power cycle reboot on the TV. (power plug out of the wall, wait 5 seconds and back in again).

    After that, the services will start again and you can use the Mirror for Sony TV app to connect to the TV.

    Was this answer helpful ? Yes(0) / No(0)
  • 5. The first time that I use Screen Mirroring on my Samsung TV, should I allow the incoming connection on TV?
     
    Author: AirBeamTV 20.10.17

    The first time that you use the Screen Mirroring app on your Mac, your Samsung will ask you whether it should accept incoming connections. This looks like this:

    Select “Allow” and the screen mirroring from your Mac to your Samsung TV will start.

    If you have selected “Deny” by mistake, there is an easy way to fix it:

    Samsung TVs from 2012 to 2014 (E, F, H Models):

    First go (on your Samsung TVs) to Network / Allshare Settings / Content Sharing, then select the device with “Denied” next to it. Click it and change it to allow. Then start the mirroring again from your Mac.

    Samsung TVs from 2015 to 2016 (J and K Models):

    Go to (on your Samsung TV) to Network / Multimedia Device Manager, select the device with “Denied” and select allow. Then start mirroring again from your Mac.

    Samsung TVs from 2017 (M Models and QLED):

    Go to General / External Device Manager / Device Connection Manager / Device List, select Edit, select All and make sure that the list is cleared.

    Was this answer helpful ? Yes(2) / No(0)
  • 6. My Samsung TV has its own Screen Mirroring app, should I start that app?
     
    Author: AirBeamTV 20.10.17

    No.

    Our application operates independent of the screen mirroring software on the Samsung TV. Do NOT start the mirroring app on the Samsung TV, just leave the source to “TV” or one of the HDMI channels.

    Was this answer helpful ? Yes(0) / No(0)
  • 7. I can change the source of my Samsung TV to Screen Mirroring, should I do that?
     
    Author: AirBeamTV 13.11.17
    No.

    Our application operates independent of the screen mirroring software on the Samsung TV. So you should not select Screen Mirroring as the source on TV. If you do, it will interfere with our app and our app will not work correctly. So just leave the source to “TV” or one of the HDMI channels.

    Was this answer helpful ? Yes(0) / No(0)
  • 8. The first I started the Mirror for Samsung app, I mistakenly clicked on “Deny” connection on my Samsung TV. How can I fix that?
     
    Author: AirBeamTV 13.11.17
    If you have selected “Deny” by mistake, there is an easy way to fix it:

    Samsung TVs from 2012 to 2014 (E, F, H Models):

    First go (on your Samsung TVs) to Network / Allshare Settings / Content Sharing, then select the device with “Denied” next to it. Click it and change it to allow. Then start the mirroring again from your Mac.

    Samsung TVs from 2015 to 2016 (J and K Models):

    Go to (on your Samsung TV) to Network / Multimedia Device Manager, select the device with “Denied” and select allow. Then start mirroring again from your Mac.

    Samsung TVs from 2017 (M Models and QLED):

    Go to General / External Device Manager / Device Connection Manager / Device List, select Edit, select All and make sure that the list is cleared.

    Was this answer helpful ? Yes(0) / No(0)
  • 9. I have purchased your app on the Apple App Store. Can I use it on multiple devices?
     
    Author: AirBeamTV 13.11.17
    Yes, that is possible, if you login to the same iTunes account on the other computer.
    Was this answer helpful ? Yes(0) / No(0)
  • 10. Can you explain how Screen Mirroring from iPhone or iPad to TV is working?
     
    Author: AirBeamTV 13.11.17
    This is an easy to follow step by step guide on how to use Screen Mirroring from iPhone or iPad to TV:
    • Make sure that your iPhone or iPad is connected to the same local network as your TV. Don’t use multiple VLANs or subnets.
    • Setup Control Centre on your iPhone or iPad to include the “Screen Recording” option. This is how that works:
    • Go to Settings on your iPhone or iPad, then select Control Centre
    • iPhone only: Switch on: Access Within Apps
    • iPhone and iPad: click on Customise Controls
    • “Screen Recording” should be in the list of “Include” options. If it is not, scroll down and find “Screen Recording”. Click on the green + sign on the left of Screen Recording, to include it into your Control Centre
    • Launch the Mirror for Samsung TV app. It will start looking for your Samsung TV(s) on your local network. When a TV is found, please select it. When you use this app for the first time, depending on your model Samsung TV, the TV might ask you to “allow” the connection. In that case, take your TV Remote Control and press OK to allow the connection from your TV to your iPhone or iPad.
    • We will start with showing you an instruction video on how to setup Control Centre. If you have done that already, click on Next Step
    • Turn on notifications for this app. We will not spam you, but we will use this to let you know if your TV is working correctly or not. So please, please allow it, otherwise when things don’t work as they should, you are left in the dark.
    • Now we will open YouTube on your iPhone or iPad to show you how to use Control Centre to start screen mirroring to your Samsung TV. Press “Open in YouTube” to start.
    • After watching the video, try it yourself! Go to the app on your iPhone or iPad that you want to mirror and slide up Control Centre. Force Press / 3D Touch “Screen Recording” (NOT: Screen Mirroring!). Select Mirror for TV to start mirroring.
    Was this answer helpful ? Yes(0) / No(0)
  • 11. Screen Mirroring is not working. I have a Netgear Nighthawk Dual Band router.
     
    Author: AirBeamTV 20.10.17

    Some of our users have reported screen mirroring problems with the Netgear Nighthawk router. It turns out there is a problem with network traffic between the 2.4Ghz network and the 5Ghz network.

    For optimal performance of screen mirroring with your Netgear Nighthawk dual band router, connect both your Mac and your TV to the 2.4Ghz network.

    Was this answer helpful ? Yes(1) / No(0)
  • 12. When I click on the Screen Recording button, I don’t get the popup to select Mirror to TV
     
    Author: AirBeamTV 13.11.17
    When you press the Screen Recording button in Control Centre on your iPhone or iPad, please apply some pressure. Apple calls this 3D Touch, we would call it “force press”.
    Was this answer helpful ? Yes(2) / No(0)
  • 13. Screen Mirroring is not working. Which settings should I have on my router?
     
    Author: AirBeamTV 20.10.17

    Screen Mirroring relies on being able to find Smart TVs on your home network and being able to communicate with your Smart TV. At the same time, your Smart TV must also be able to communicate with your Mac. Some router settings will block this communication. For everything to work smoothly, please apply the following router settings:

    Ensure you have the latest firmware update for your router on the manufacturer’s website.

    If you have a dual band router, use separate names for the 2.4GHz and 5Ghz network. Then make sure that both the Mac and the TV are on the same network. So: if the Mac is on 2.4Ghz, your TV should also be on 2.4Ghz. If the Mac is on 5Ghz, put your TV also on 5Ghz.

    If you have a router with MAC address filtering, add the MAC address of your TV to the list of filtered devices.

    Disable Access Point/Client isolation on your router.

    Disable Wireless Isolation on your router.

    Disable IGMP Proxy on your router.

    Disable any Virtual Private Networks (VPNs) or proxy servers, on your router and/or computer.

    Enable UPnP/Multicast on your router.

    Enable IGMP on your router.

    Was this answer helpful ? Yes(0) / No(0)
  • 14. When I use Screen Mirroring from my iPhone or iPad, I don’t have any sound on TV
     
    Author: AirBeamTV 13.11.17
    This is a matter of sequence. When you start mirroring when your iPhone or iPad is on the home screen, there is no audio.
    When you start the mirroring when you are IN the app that you want to mirror, there will be sound.
    Was this answer helpful ? Yes(0) / No(5)
  • 15. The connection between my iPhone / iPad and my TV breaks often, what can I do?
     
    Author: AirBeamTV 13.11.17
    Screen Mirroring from your iPhone or iPad to your Smart TV is quite a heavy job for your home network. Lots of data is going from your iPhone or iPad to your TV and it needs to be there on time. This is what you can do to increase the performance of your home network:
    1. Restart your router. Just take out the power plug, wait 10 seconds and put it back in. This resets your router and will make your home network faster and more stable. Why this works? Routers are in essence little computers, with software. Software will have small memory leaks and some processes will stop working correctly over time. That’s why it is a good idea to reset your router once in a while. Our recommendation: once a week.
    2. Put your iPhone or iPad and your TV on the same router channel. Some routers (dual band) have create both a 2.4Ghz and a 5Ghz wireless network. For the best performance, put your iPhone/iPad and your TV on the same network. Preferably the 5Ghz network. But definitely not the iPhone/iPad on 5Ghz and the TV on 2.4Ghz, because that will negatively impact the performance of screen mirroring.
    3. Use an AC router. Newer routers support Wifi AC. Older routers might only have Wifi B and/or G and/or N. B, G and N are not really up to scratch anymore for modern networking tasks, so go for an AC router. If your router supports AC also make sure that your router is set to use either the Wifi AC networking.
    Was this answer helpful ? Yes(0) / No(0)
  • 16. Which iPhone or iPad do I need for Screen Mirroring?
     
    Author: AirBeamTV 13.11.17
    We need certain hardware features of the iPhones and iPads to enable Screen Mirroring to Smart TVs.
    At this moment, we need at least an iPhone 6S and at least an iPad 5th generation (or any iPad Pro). Older iPhones and iPad are unfortunately not supported by us yet (but we are working on that!)
    Was this answer helpful ? Yes(0) / No(0)
  • 17. Some apps won’t Screen Mirror, how is that possible?
     
    Author: AirBeamTV 13.11.17
    Some apps block Screen Mirroring. This means that application developers can choose themselves if they want to block Screen Mirroring. For instance, Netflix has decided to block this.

    There is a simple test that you can do to see if the app that you want to mirror has blocked Screen Mirroring:

    Open that particular app and slide up Control Center on your iPhone/iPad. Then, click on Screen Recording and start recording the screen to your Camera Roll. Watch the app that you want to mirror and at some point stop the screen recording. Then go to your Photos app and watch the video that was recorded. If the recorded video shows the app you want to mirror, it works fine. If the video is empty, then the app you want to mirror does not allow Screen Mirroring.

    Was this answer helpful ? Yes(0) / No(0)
  • 18. I have purchased your app on the Mac App Store. Can I use it on multiple computers?
     
    Author: AirBeamTV 20.10.17

    Yes, that is possible, if you login to the same iTunes account on the other computer.

    Was this answer helpful ? Yes(0) / No(0)
  • 19. Do you have free trial software for the Mirror to TV apps?
     
    Author: AirBeamTV 20.10.17
    Yes, we have free trial demos that you can download and install to see if your Smart TV is supported:
    Samsung TV:
    To see if your TV is supported and your local network is good enough for screen mirroring, please download the FREE trial version here: http://bit.ly/SamsungMirror
    Panasonic TV:
    To see if your TV is supported and your local network is good enough for screen mirroring, please download the FREE trial version here: http://bit.ly/PanasonicMirror
    LG TV:
    To see if your TV is supported and your local network is good enough for screen mirroring, please download the FREE trial version here: http://bit.ly/LGMirror
    Sony TV:
    To see if your TV is supported and your local network is good enough for screen mirroring, please download the FREE trial version here: http://bit.ly/SonyMirror
    Philips TV:
    To see if your TV is supported and your local network is good enough for screen mirroring, please download the FREE trial version here: http://bit.ly/PhilipsMirror
    Was this answer helpful ? Yes(0) / No(0)
  • 20. I don’t hear the sound of my Mac on TV, does it interfere with the Boom2Device audio driver?
     
    Author: AirBeamTV 20.10.17
    Yes, we have had numerous users who experienced a problem with getting the sound from the Mirror to TV app on TV because of a conflict with the Boom2Device audio driver.

    Best is to uninstall this driver, this is how you do it:

    Open Terminal app and run the following command(s)
    To remove BoomDevice:
    sudo kextunload -b com.globaldelight.driver.BoomDevice
    To remove Boom2Device:
    sudo kextunload -b com.globaldelight.driver.Boom2Device
    This should do the trick and you even don’t need to reboot your Mac.
    Was this answer helpful ? Yes(0) / No(0)
  • 21. After I used the Mirror to TV app, I lost the sound on my Mac.
     
    Author: AirBeamTV 20.10.17
    This happens when you quit the application before you stop the mirroring.

    The correct way to stop mirroring is to first click on “Stop Mirroring”. Then, if you need to, you can also quit the app. If you quit the app before stopping the mirroring, the audio driver selected will be AirBeamTV, not the internal speakers.

    When you have quit the app before stopping the mirroring and the sound is no longer coming from the Mac, you can always go to System Preferences / Sound and select “internal speakers” as your preferred sound output.

    Was this answer helpful ? Yes(1) / No(3)
  • 22. How can I uninstall the AirBeamTV audio driver?
     
    Author: AirBeamTV 20.10.17
    First, find out what driver version(s) you have installed. Go to System Preferences -> Sound -> select the Output tab. Look at the list of the sound output devices.

    If you see “AirBeamTV Audio”, you have the audio driver version 2. To uninstall it, you need to delete /Library/Audio/Plug-Ins/HAL/AirBeamTVAudio.driver

    Detailed instructions:

    1. Open Finder
    2. Use the menu “Go” -> “Go to folder…” (or press Shift + Command + G)
    3. Copy the following path: /Library/Audio/Plug-Ins/HAL
    4. Click “Go”
    5. Delete “AirBeamTVAudio.driver”. You will need to enter the administrator password because this is a system location
    6. Reboot your computer. After the reboot the driver will disappear in the system sound preferences

    If you see “AirBeamTV”, you still have the audio driver version 1. To uninstall it, you need to delete /Library/Extensions/AirBeamTV.kext

    Detailed instructions:

    1. Open Finder
    2. Use the menu “Go” -> “Go to folder…” (or press Shift + Command + G)
    3. Copy the following path: /Library/Extensions
    4. Click “Go”
    5. Delete “AirBeamTV.kext”. You will need to enter the administrator password because this is a system location
    6. Reboot your computer. After the reboot the driver will disappear in the system sound preferences

    Tip: Visit the Removal Guide for more information and screenshots.

    Was this answer helpful ? Yes(3) / No(1)
  • 23. The audio of my Mac is not sent to the TV.
     
    Author: AirBeamTV 20.10.17
    First of all, make sure that you have downloaded and installed the AirBeamTV Audio Driver. You can find it here: http://bit.ly/25xVYQ6

    After that, when you are using one of the Mirror to TV applications, make sure you have selected “Enable Audio”

     

    Tip: Visit the easy installation guide for more information and instructions for Audio Driver.

    Was this answer helpful ? Yes(60) / No(174)
  • 24. Problem Solving – How to Submit your app diagnostics information
     
    Author: AirBeamTV 13.02.18

    Video transcript
    If you have any problems in using the Mirror for Smart TV apps, please send us the diagnostics information from your app
    In the app, please click on the settings logo and select ‘Submit Diagnostic Information’ Make sure you enter your email address, so that we can reply to your message and be sure to describe the issue you’re having with the app

    Our team of technical support engineers are available 24/7 to analyse and solve your problem. They usually respond within 6 hours with an answer to your specific situation.

    Was this answer helpful ? Yes(0) / No(0)
  • 25. How to extend your Mac desktop with the Mirror app from AirBeam TV
     
    Author: AirBeamTV 13.02.18

    Video Transcripts

    In the Mirror for Smart TV apps, we now support Extended Desktop. This means that you can do one thing on your Mac and watch something else from your Mac on TV at the same time. Let me show you how that works.

    When you’re on the screen ‘Mirror Mac Screen’, you’ll need to click on the source button. There, you can choose between the different monitors that you have attached to your Mac, but also between the different applications you have running on your Mac.

    Let me go ahead on put YouTube on from my Chrome browser on TV, while I continue to watch this presentation on my Mac.
    See how easy it is? Go ahead and give it a try!

    Was this answer helpful ? Yes(0) / No(0)
  • 26. Netflix gives an error message “Please ensure your monitor is HDCP compliant and is not mirrored using Airplay”
     
    Author: AirBeamTV 13.02.18

    When I try to watch Netflix on my Mac and use Screen Mirroring at the same time, I get an error from Netflix that reads like:

    “Whoops, something went wrong…

    Display Error

    There appears to be a display problem. Please ensure your monitor is HDCP compliant and is not mirrored using Airplay.”

     

     

    This problem only exist on the Safari browser. When you use the Chrome or the Firefox browser, the same content (in this case “Designated Survivor” from Netflix) will play just fine.

     

     

    So whenever you see this error message appearing, please download and install Chrome or Firefox for Mac and use one of those two browsers to watch Netflix.

    Was this answer helpful ? Yes(0) / No(0)
  • 27. I have McAfee (Intel Security) running on my Mac and Screen Mirroring is not working.
     
    Author: AirBeamTV 13.02.18
    McAfee is blocking the connection from your Smart TV to your Mac. This means that you can give the command to the TV to start mirroring the screen and sound of your Mac, but the TV cannot reach the Mac to get the video stream.

    For Screen Mirroring, please turn off McAfee on your Mac.

    Was this answer helpful ? Yes(0) / No(0)
  • 28. When I play a DVD, screen mirroring does not work.
     
    Author: AirBeamTV 20.10.17

    Apple has HDCP DRM protection for playing DVDs. This means that they also block screen mirroring when watching DVDs. You can download and install VLC to play the DVDs.

    VLC can be found here: http://www.videolan.org/vlc/download-macosx.html

    Was this answer helpful ? Yes(0) / No(0)
  • 29. The first I started the Mirroring app on my Mac, I mistakenly clicked on “Deny” connection on my Samsung TV. How can I fix that?
     
    Author: AirBeamTV 20.10.17

    If you have selected “Deny” by mistake, there is an easy way to fix it:

    Samsung TVs from 2012 to 2014 (E, F, H Models):

    First go (on your Samsung TVs) to Network / Allshare Settings / Content Sharing, then select the device with “Denied” next to it. Click it and change it to allow. Then start the mirroring again from your Mac.

    Samsung TVs from 2015 to 2016 (J and K Models):

    Go to (on your Samsung TV) to Network / Multimedia Device Manager, select the device with “Denied” and select allow. Then start mirroring again from your Mac.

    Samsung TVs from 2017 (M Models and QLED):

    Go to General / External Device Manager / Device Connection Manager / Device List, select Edit, select All and make sure that the list is cleared.

    Was this answer helpful ? Yes(0) / No(0)
  • 30. My TV is showing up in the Devices Section. However, the screen mirroring does not start on my TV.
     
    Author: AirBeamTV 20.10.17

    This happens when your TV connected to the same router as your Mac, but on a different subnet. Let’s first explain how this works. Your Mac and your TV both have (different) IP addresses. They look like this: 192.168.10.3 for instance. The structure is like aaa.bbb.ccc.ddd (where as every block is a number between 0 and 255.

    If your Mac is on the same subnet as your TV, the first three sets of digits (aaa.bbb.ccc) should be 100% identical. Only the last set of digits (ddd) should be different. If this is not the case, then you should either put your Mac on the same subnet as your TV, or your TV on the same subnet as your Mac. Most of the time, this is just a matter of connecting your Mac to the same Access Point as your TV.

    Was this answer helpful ? Yes(0) / No(0)
  • 31. After using the application, the sound of my Mac is no longer coming through the speakers.
     
    Author: AirBeamTV 20.10.17

    Sometimes it happens that after screen mirroring, the audio is not coming from your internal speakers anymore. This is easy to fix on your Mac, by going to System Preferences:

    Then click on Sound Settings and select Output:

    And select your Internal Speakers. Done!

    Was this answer helpful ? Yes(1) / No(0)
  • 32. Which TVs are supported by your application?
     
    Author: AirBeamTV 20.10.17

    Mirror for Samsung TV supports any Samsung Smart TV from the 2012 models onward. Which model year do you have? You can see that by looking at the middle letter in your model type (on the back of your Samsung TV).

    E = 2012
    F = 2013
    H = 2014
    J = 2015
    K = 2016

    For instance:

    UE55_E_S8000 = 2012.
    UE78_H_U8500L = 2014

    The app also supports network connected Samsung Blu Ray Players and Home Theater Systems. If you are not sure whether your TV is supported, feel free to testdrive the free demo version of Mirror for Samsung TV: http://bit.ly/SamsungMirror

    Mirror for Panasonic TV supports all Panasonic Viera Smart TVs from 2012 onwards. You can testdrive the free trial here: http://bit.ly/PanasonicMirror

    Mirror for LG TV supports all LG Smart TVs and LG Home Theater Systems from 2012 onwards. You can testdrive the free trial here: http://bit.ly/LGMirror

    Mirror for Sony TV supports all Sony Bravia Smart TVs from 2012 onwards. This includes the latest models based on Android TV. You can testdrive the free trial here: http://bit.ly/SonyMirror

    Mirror for Philips TV supports all Philips Smart TVs from 2012 onwards. This includes the latest models based on Android TV. You can testdrive the free trial here: http://bit.ly/PhilipsMirror

    Was this answer helpful ? Yes(0) / No(0)
  • 1. The volume output from my Mac to my TV is very low
     
    Author: AirBeamTV 20.10.17

    Some users have experienced problems with low volume output on their TV while mirroring from the Mac.

    First of all:

    Make sure that the volume output on your Mac (use the keyboard volume buttons) is set to maximum volume
    Increase the volume on your TV with your TV remote control
    If you are using the Mirror for Roku or the Mirror for Fire TV app, please increase the volume on the Roku or Fire TV as well

    If you still have low volume output, then open “Audio MIDI Setup” on your Mac. Just type the name in the Spotlight search on the right top corner of your Mac.


    Select AirBeamTV and set Master, 1 and 2 to 1,0 (which is the maximum).

    Was this answer helpful ? Yes(0) / No(0)
  • 2. I am using Kodi and there is no sound when using Screen Mirroring
     
    Author: AirBeamTV 20.10.17

    If you are using Kodi and have problems with the sound, please adjust the volume settings inside Kodi to reflect 0.0 dB, like you see in the screenshot below.

    Was this answer helpful ? Yes(0) / No(0)
  • 3. I don’t hear the sound of my Mac on TV, does it interfere with the Boom2Device audio driver?
     
    Author: AirBeamTV 20.10.17
    Yes, we have had numerous users who experienced a problem with getting the sound from the Mirror to TV app on TV because of a conflict with the Boom2Device audio driver.

    Best is to uninstall this driver, this is how you do it:

    Open Terminal app and run the following command(s)
    To remove BoomDevice:
    sudo kextunload -b com.globaldelight.driver.BoomDevice
    To remove Boom2Device:
    sudo kextunload -b com.globaldelight.driver.Boom2Device
    This should do the trick and you even don’t need to reboot your Mac.
    Was this answer helpful ? Yes(0) / No(0)
  • 4. After I used the Mirror to TV app, I lost the sound on my Mac.
     
    Author: AirBeamTV 20.10.17
    This happens when you quit the application before you stop the mirroring.

    The correct way to stop mirroring is to first click on “Stop Mirroring”. Then, if you need to, you can also quit the app. If you quit the app before stopping the mirroring, the audio driver selected will be AirBeamTV, not the internal speakers.

    When you have quit the app before stopping the mirroring and the sound is no longer coming from the Mac, you can always go to System Preferences / Sound and select “internal speakers” as your preferred sound output.

    Was this answer helpful ? Yes(1) / No(3)
  • 5. How can I uninstall the AirBeamTV audio driver?
     
    Author: AirBeamTV 20.10.17
    First, find out what driver version(s) you have installed. Go to System Preferences -> Sound -> select the Output tab. Look at the list of the sound output devices.

    If you see “AirBeamTV Audio”, you have the audio driver version 2. To uninstall it, you need to delete /Library/Audio/Plug-Ins/HAL/AirBeamTVAudio.driver

    Detailed instructions:

    1. Open Finder
    2. Use the menu “Go” -> “Go to folder…” (or press Shift + Command + G)
    3. Copy the following path: /Library/Audio/Plug-Ins/HAL
    4. Click “Go”
    5. Delete “AirBeamTVAudio.driver”. You will need to enter the administrator password because this is a system location
    6. Reboot your computer. After the reboot the driver will disappear in the system sound preferences

    If you see “AirBeamTV”, you still have the audio driver version 1. To uninstall it, you need to delete /Library/Extensions/AirBeamTV.kext

    Detailed instructions:

    1. Open Finder
    2. Use the menu “Go” -> “Go to folder…” (or press Shift + Command + G)
    3. Copy the following path: /Library/Extensions
    4. Click “Go”
    5. Delete “AirBeamTV.kext”. You will need to enter the administrator password because this is a system location
    6. Reboot your computer. After the reboot the driver will disappear in the system sound preferences

    Tip: Visit the Removal Guide for more information and screenshots.

    Was this answer helpful ? Yes(3) / No(1)
  • 6. The audio of my Mac is not sent to the TV.
     
    Author: AirBeamTV 20.10.17
    First of all, make sure that you have downloaded and installed the AirBeamTV Audio Driver. You can find it here: http://bit.ly/25xVYQ6

    After that, when you are using one of the Mirror to TV applications, make sure you have selected “Enable Audio”

     

    Tip: Visit the easy installation guide for more information and instructions for Audio Driver.

    Was this answer helpful ? Yes(60) / No(174)
  • 1. My LG TV is not detected, which setting should I change on the TV?
     
    Author: AirBeamTV 20.10.17

    On your LG TV, there will be a setting whether the TV can be found by the Mirror for LG TV app. This is how it looks like on WebOS based LG TVs:

    On other LG TVs (older models) you will find the same setting, but it might be called DLNA DMR (Digital Media Renderer) ON or OFF.

    To allow the Mirror for LG TV app on your Mac to find your LG TV, always set this setting to ON.

    Was this answer helpful ? Yes(0) / No(0)
  • 1. I have purchased your app on the Mac App Store. Can I use it on multiple computers?
     
    Author: AirBeamTV 20.10.17

    Yes, that is possible, if you login to the same iTunes account on the other computer.

    Was this answer helpful ? Yes(0) / No(0)
  • 2. Do you have free trial software for the Mirror to TV apps?
     
    Author: AirBeamTV 20.10.17
    Yes, we have free trial demos that you can download and install to see if your Smart TV is supported:
    Samsung TV:
    To see if your TV is supported and your local network is good enough for screen mirroring, please download the FREE trial version here: http://bit.ly/SamsungMirror
    Panasonic TV:
    To see if your TV is supported and your local network is good enough for screen mirroring, please download the FREE trial version here: http://bit.ly/PanasonicMirror
    LG TV:
    To see if your TV is supported and your local network is good enough for screen mirroring, please download the FREE trial version here: http://bit.ly/LGMirror
    Sony TV:
    To see if your TV is supported and your local network is good enough for screen mirroring, please download the FREE trial version here: http://bit.ly/SonyMirror
    Philips TV:
    To see if your TV is supported and your local network is good enough for screen mirroring, please download the FREE trial version here: http://bit.ly/PhilipsMirror
    Was this answer helpful ? Yes(0) / No(0)
  • 1. I have multiple subnets in my home network. Does screen mirroring work?
     
    Author: AirBeamTV 20.10.17

    Probably not. Your Mac might be able to find your Smart TV on a different subnet, but your TV will not be able to get the screen mirroring video stream from your Mac.

    To fix this: please make sure that your Mac and your TV are on the same subnet.

    Was this answer helpful ? Yes(0) / No(0)
  • 2. My TV is connected through a powerline adapter. Will screen mirroring work?
     
    Author: AirBeamTV 20.10.17

    Probably not. Most powerline adapters create a separate subnet, which means that your Smart TV will not be able to reach your Mac to get the screen mirroring video stream.

    Please connect your TV in the same way to your router as your Mac is connected to your router.

    Was this answer helpful ? Yes(1) / No(0)
  • 3. Screen Mirroring is not working. I have a Netgear Nighthawk Dual Band router.
     
    Author: AirBeamTV 20.10.17

    Some of our users have reported screen mirroring problems with the Netgear Nighthawk router. It turns out there is a problem with network traffic between the 2.4Ghz network and the 5Ghz network.

    For optimal performance of screen mirroring with your Netgear Nighthawk dual band router, connect both your Mac and your TV to the 2.4Ghz network.

    Was this answer helpful ? Yes(1) / No(0)
  • 4. Screen Mirroring is not working. Which settings should I have on my router?
     
    Author: AirBeamTV 20.10.17

    Screen Mirroring relies on being able to find Smart TVs on your home network and being able to communicate with your Smart TV. At the same time, your Smart TV must also be able to communicate with your Mac. Some router settings will block this communication. For everything to work smoothly, please apply the following router settings:

    Ensure you have the latest firmware update for your router on the manufacturer’s website.

    If you have a dual band router, use separate names for the 2.4GHz and 5Ghz network. Then make sure that both the Mac and the TV are on the same network. So: if the Mac is on 2.4Ghz, your TV should also be on 2.4Ghz. If the Mac is on 5Ghz, put your TV also on 5Ghz.

    If you have a router with MAC address filtering, add the MAC address of your TV to the list of filtered devices.

    Disable Access Point/Client isolation on your router.

    Disable Wireless Isolation on your router.

    Disable IGMP Proxy on your router.

    Disable any Virtual Private Networks (VPNs) or proxy servers, on your router and/or computer.

    Enable UPnP/Multicast on your router.

    Enable IGMP on your router.

    Was this answer helpful ? Yes(0) / No(0)
  • 1. The first time that I use Screen Mirroring on my Samsung TV, should I allow the incoming connection on TV?
     
    Author: AirBeamTV 20.10.17

    The first time that you use the Screen Mirroring app on your Mac, your Samsung will ask you whether it should accept incoming connections. This looks like this:

    Select “Allow” and the screen mirroring from your Mac to your Samsung TV will start.

    If you have selected “Deny” by mistake, there is an easy way to fix it:

    Samsung TVs from 2012 to 2014 (E, F, H Models):

    First go (on your Samsung TVs) to Network / Allshare Settings / Content Sharing, then select the device with “Denied” next to it. Click it and change it to allow. Then start the mirroring again from your Mac.

    Samsung TVs from 2015 to 2016 (J and K Models):

    Go to (on your Samsung TV) to Network / Multimedia Device Manager, select the device with “Denied” and select allow. Then start mirroring again from your Mac.

    Samsung TVs from 2017 (M Models and QLED):

    Go to General / External Device Manager / Device Connection Manager / Device List, select Edit, select All and make sure that the list is cleared.

    Was this answer helpful ? Yes(2) / No(0)
  • 2. My Samsung TV has its own Screen Mirroring app, should I start that app?
     
    Author: AirBeamTV 20.10.17

    No.

    Our application operates independent of the screen mirroring software on the Samsung TV. Do NOT start the mirroring app on the Samsung TV, just leave the source to “TV” or one of the HDMI channels.

    Was this answer helpful ? Yes(0) / No(0)
  • 1. Screen Mirroring does not work on my Sony TV with Android OS
     
    Author: AirBeamTV 20.10.17

    Some of the latest Sony TVs are based on Android TV as the operating system of the TV. Sometimes, some of the services running on the TV, under Android, stop working. The only way to resolve that is to do a full power cycle reboot on the TV. (power plug out of the wall, wait 5 seconds and back in again).

    After that, the services will start again and you can use the Mirror for Sony TV app to connect to the TV.

    Was this answer helpful ? Yes(0) / No(0)
  • 1. I have a firewall on my Mac. Should I change certain settings in the firewall?
     
    Author: AirBeamTV 20.10.17

    Yes, in the firewall settings, you should allow for incoming connections for the Mirror to TV applications. To make this change, go to System Preferences:

    Then select Security & Privacy, click on Firewall and click on the lock to make changes and select Firewall Options:

    Do not select “Block all incoming connections”, because if you do this, your TV cannot reach your Mac to start screen mirroring. Next to the Mirror to TV app, “allow incoming connections” should be selected.

    Was this answer helpful ? Yes(1) / No(7)
  • 2. My network connection does not seem to be good enough. I get lots of “loadings” on TV and sometimes the screen mirroring just stops.
     
    Author: AirBeamTV 20.10.17

    Screen Mirroring from your Mac to your Smart TV is quite a heavy job for your home network. Lots of data is going from your Mac to your TV and it needs to be there on time. This is what you can do to increase the performance of your home network:

    Restart your router. Just take out the power plug, wait 10 seconds and put it back in. This resets your router and will make your home network faster and more stable. Why this works? Routers are in essence little computers, with software. Software will have small memory leaks and some processes will stop working correctly over time. That’s why it is a good idea to reset your router once in a while. Our recommendation: once a week.
    Don’t do network intense work while screen mirroring. As explained, screen mirroring is network intense. For the best performance, don’t do other network intense work at the same time. This includes making timemachine backups over the network and uploading/downloading large files from the internet while screen mirroring.
    Put your Mac and your TV on the same router channel. Some routers (dual band) have create both a 2.4Ghz and a 5Ghz wireless network. For the best performance, put your Mac and your TV on the same network. Preferably the 5Ghz network. But definitely not the Mac on 5Ghz and the TV on 2.4Ghz, because that will negatively impact the performance of screen mirroring.
    Use an AC or N router. Newer routers support Wifi AC and N. Older routers might only have Wifi B and/or G. B and G are not really up to scratch anymore for modern networking tasks, so go for an AC or N router. If your router supports AC and N, also make sure that your router is set to use either the Wifi N or Wifi AC networking.
    Beware of the Microwave. This may sound silly, but microwaves interfere with Wifi. So, if you use your microwave to make popcorn when watching a movie on the big screen, prepare the popcorn before you start screen mirroring.

    More tips on better wifi networking are here: http://lifehacker.com/5931743/top-10-ways-to-boost-your-home-wi-fi

    Was this answer helpful ? Yes(0) / No(0)
  • 3. My TV is not showing up in the application. It only says “Currently Idle”.
     
    Author: AirBeamTV 20.10.17

    This means that the Mirror to TV application has not found a compatible Smart TV (from Samsung, Panasonic or LG) in your home network. There could be several reasons for this:

    Your TV is not connected to your router. How to solve this? Go to Network Settings on your TV and check if your TV is either wired (by ethernet cable) or wireless (through Wifi) connected to your router.
    Your TV is connected, but not to the same router as your Mac. Make sure they are both connected either by cable to the same router or wireless to the same Access Point.
    We have most of the TVs from Samsung, LG and Panasonic in our database, but it could happen that one typical model is missing. This would mean that we don’t see your TV in the network. If you are sure that your TV is connected to your router on the same network as your Mac, but still the TV is not showing up in the Devices Section of the Mirror to TV app, please send us your diagnostics information, so we can check this out.

    You can send diagnostics information by clicking on “Submit diagnostic information” in the app. Please let us know about it, by clicking on “Submit & contact support on Facebook”.

    Was this answer helpful ? Yes(1) / No(5)
  • 4. When I play a movie from iTunes, screen mirroring does not work.
     
    Author: AirBeamTV 20.10.17

    Apple has HDCP DRM protection for playing iTunes movies. This means that they also block screen mirroring when watching movies from iTunes. Unfortunately, there is nothing we can do about it.

    Was this answer helpful ? Yes(2) / No(0)
  • 5. I am mirroring to TV but it doesn’t cover the whole screen leaving left and right sides partly black. What can I do?
     
    Author: AirBeamTV 20.10.17

    The Mirror for TV app mirror the screen of your Mac (or an attached external monitor) exactly.

    That includes the aspect ratio (width by height) of the screen you are mirroring.

    Let’s say you are mirroring the screen of a 2012 13 inch Macbook Pro. The native resolution is 1280 by 800 pixels. This is the same as a ratio 16:10. Most of the TVs nowadays are at least 1080p. This means 1920 by 1080 pixels. The ratio is 16:9. This is the difference that you are seeing: your Apple has an aspect ratio of 16:10 and your TV is 16:9. This causes the black bars on the left and right of your TV screen.

    How to solve this? There is no easy solution: if the app would play to the TV in 16:9 format, the image would be a little bit distorted because we would be squeezing the picture. What you can do is two things:

    use the “picture size” button or menu option on your TV to manually adjust the image to your liking
    or, use an external monitor (with 16:9 aspect ratio) and mirror the screen of the external monitor to your TV.

    Was this answer helpful ? Yes(0) / No(0)
  • 6. When I play a DVD, screen mirroring does not work.
     
    Author: AirBeamTV 20.10.17

    Apple has HDCP DRM protection for playing DVDs. This means that they also block screen mirroring when watching DVDs. You can download and install VLC to play the DVDs.

    VLC can be found here: http://www.videolan.org/vlc/download-macosx.html

    Was this answer helpful ? Yes(0) / No(0)
  • 7. The first I started the Mirroring app on my Mac, I mistakenly clicked on “Deny” connection on my Samsung TV. How can I fix that?
     
    Author: AirBeamTV 20.10.17

    If you have selected “Deny” by mistake, there is an easy way to fix it:

    Samsung TVs from 2012 to 2014 (E, F, H Models):

    First go (on your Samsung TVs) to Network / Allshare Settings / Content Sharing, then select the device with “Denied” next to it. Click it and change it to allow. Then start the mirroring again from your Mac.

    Samsung TVs from 2015 to 2016 (J and K Models):

    Go to (on your Samsung TV) to Network / Multimedia Device Manager, select the device with “Denied” and select allow. Then start mirroring again from your Mac.

    Samsung TVs from 2017 (M Models and QLED):

    Go to General / External Device Manager / Device Connection Manager / Device List, select Edit, select All and make sure that the list is cleared.

    Was this answer helpful ? Yes(0) / No(0)
  • 8. My TV is showing up in the Devices Section. However, the screen mirroring does not start on my TV.
     
    Author: AirBeamTV 20.10.17

    This happens when your TV connected to the same router as your Mac, but on a different subnet. Let’s first explain how this works. Your Mac and your TV both have (different) IP addresses. They look like this: 192.168.10.3 for instance. The structure is like aaa.bbb.ccc.ddd (where as every block is a number between 0 and 255.

    If your Mac is on the same subnet as your TV, the first three sets of digits (aaa.bbb.ccc) should be 100% identical. Only the last set of digits (ddd) should be different. If this is not the case, then you should either put your Mac on the same subnet as your TV, or your TV on the same subnet as your Mac. Most of the time, this is just a matter of connecting your Mac to the same Access Point as your TV.

    Was this answer helpful ? Yes(0) / No(0)
  • 9. After using the application, the sound of my Mac is no longer coming through the speakers.
     
    Author: AirBeamTV 20.10.17

    Sometimes it happens that after screen mirroring, the audio is not coming from your internal speakers anymore. This is easy to fix on your Mac, by going to System Preferences:

    Then click on Sound Settings and select Output:

    And select your Internal Speakers. Done!

    Was this answer helpful ? Yes(1) / No(0)
  • 10. Which TVs are supported by your application?
     
    Author: AirBeamTV 20.10.17

    Mirror for Samsung TV supports any Samsung Smart TV from the 2012 models onward. Which model year do you have? You can see that by looking at the middle letter in your model type (on the back of your Samsung TV).

    E = 2012
    F = 2013
    H = 2014
    J = 2015
    K = 2016

    For instance:

    UE55_E_S8000 = 2012.
    UE78_H_U8500L = 2014

    The app also supports network connected Samsung Blu Ray Players and Home Theater Systems. If you are not sure whether your TV is supported, feel free to testdrive the free demo version of Mirror for Samsung TV: http://bit.ly/SamsungMirror

    Mirror for Panasonic TV supports all Panasonic Viera Smart TVs from 2012 onwards. You can testdrive the free trial here: http://bit.ly/PanasonicMirror

    Mirror for LG TV supports all LG Smart TVs and LG Home Theater Systems from 2012 onwards. You can testdrive the free trial here: http://bit.ly/LGMirror

    Mirror for Sony TV supports all Sony Bravia Smart TVs from 2012 onwards. This includes the latest models based on Android TV. You can testdrive the free trial here: http://bit.ly/SonyMirror

    Mirror for Philips TV supports all Philips Smart TVs from 2012 onwards. This includes the latest models based on Android TV. You can testdrive the free trial here: http://bit.ly/PhilipsMirror

    Was this answer helpful ? Yes(0) / No(0)
  • 1. When I start your app, should I change some settings or start an app on TV?
     
    Author: AirBeamTV 13.11.17
    No. On the TV, just put it in regular “TV viewing” mode.

    Do not put the source on screen mirroring (especially latest Samsung TV models) or start another mirroring app on your TV. This will interfere with the app running on your Mac.

    So, in short, just regular TV mode (or one of the HDMI ports if you use a settopbox for TV viewing).

    Was this answer helpful ? Yes(1) / No(0)
  • 2. Are there monthly charges?
     
    Author: AirBeamTV 13.11.17
    No. You only pay once in the Mac App Store or on our website, that buys you a perpetual license that includes all major and minor updates.
    Was this answer helpful ? Yes(0) / No(0)
  • 3. I can change the source of my Samsung TV to Screen Mirroring, should I do that?
     
    Author: AirBeamTV 13.11.17
    No.

    Our application operates independent of the screen mirroring software on the Samsung TV. So you should not select Screen Mirroring as the source on TV. If you do, it will interfere with our app and our app will not work correctly. So just leave the source to “TV” or one of the HDMI channels.

    Was this answer helpful ? Yes(0) / No(0)
  • 4. The first I started the Mirror for Samsung app, I mistakenly clicked on “Deny” connection on my Samsung TV. How can I fix that?
     
    Author: AirBeamTV 13.11.17
    If you have selected “Deny” by mistake, there is an easy way to fix it:

    Samsung TVs from 2012 to 2014 (E, F, H Models):

    First go (on your Samsung TVs) to Network / Allshare Settings / Content Sharing, then select the device with “Denied” next to it. Click it and change it to allow. Then start the mirroring again from your Mac.

    Samsung TVs from 2015 to 2016 (J and K Models):

    Go to (on your Samsung TV) to Network / Multimedia Device Manager, select the device with “Denied” and select allow. Then start mirroring again from your Mac.

    Samsung TVs from 2017 (M Models and QLED):

    Go to General / External Device Manager / Device Connection Manager / Device List, select Edit, select All and make sure that the list is cleared.

    Was this answer helpful ? Yes(0) / No(0)
  • 5. I have purchased your app on the Apple App Store. Can I use it on multiple devices?
     
    Author: AirBeamTV 13.11.17
    Yes, that is possible, if you login to the same iTunes account on the other computer.
    Was this answer helpful ? Yes(0) / No(0)
  • 6. Can you explain how Screen Mirroring from iPhone or iPad to TV is working?
     
    Author: AirBeamTV 13.11.17
    This is an easy to follow step by step guide on how to use Screen Mirroring from iPhone or iPad to TV:
    • Make sure that your iPhone or iPad is connected to the same local network as your TV. Don’t use multiple VLANs or subnets.
    • Setup Control Centre on your iPhone or iPad to include the “Screen Recording” option. This is how that works:
    • Go to Settings on your iPhone or iPad, then select Control Centre
    • iPhone only: Switch on: Access Within Apps
    • iPhone and iPad: click on Customise Controls
    • “Screen Recording” should be in the list of “Include” options. If it is not, scroll down and find “Screen Recording”. Click on the green + sign on the left of Screen Recording, to include it into your Control Centre
    • Launch the Mirror for Samsung TV app. It will start looking for your Samsung TV(s) on your local network. When a TV is found, please select it. When you use this app for the first time, depending on your model Samsung TV, the TV might ask you to “allow” the connection. In that case, take your TV Remote Control and press OK to allow the connection from your TV to your iPhone or iPad.
    • We will start with showing you an instruction video on how to setup Control Centre. If you have done that already, click on Next Step
    • Turn on notifications for this app. We will not spam you, but we will use this to let you know if your TV is working correctly or not. So please, please allow it, otherwise when things don’t work as they should, you are left in the dark.
    • Now we will open YouTube on your iPhone or iPad to show you how to use Control Centre to start screen mirroring to your Samsung TV. Press “Open in YouTube” to start.
    • After watching the video, try it yourself! Go to the app on your iPhone or iPad that you want to mirror and slide up Control Centre. Force Press / 3D Touch “Screen Recording” (NOT: Screen Mirroring!). Select Mirror for TV to start mirroring.
    Was this answer helpful ? Yes(0) / No(0)
  • 7. When I click on the Screen Recording button, I don’t get the popup to select Mirror to TV
     
    Author: AirBeamTV 13.11.17
    When you press the Screen Recording button in Control Centre on your iPhone or iPad, please apply some pressure. Apple calls this 3D Touch, we would call it “force press”.
    Was this answer helpful ? Yes(2) / No(0)
  • 8. When I use Screen Mirroring from my iPhone or iPad, I don’t have any sound on TV
     
    Author: AirBeamTV 13.11.17
    This is a matter of sequence. When you start mirroring when your iPhone or iPad is on the home screen, there is no audio.
    When you start the mirroring when you are IN the app that you want to mirror, there will be sound.
    Was this answer helpful ? Yes(0) / No(5)
  • 9. The connection between my iPhone / iPad and my TV breaks often, what can I do?
     
    Author: AirBeamTV 13.11.17
    Screen Mirroring from your iPhone or iPad to your Smart TV is quite a heavy job for your home network. Lots of data is going from your iPhone or iPad to your TV and it needs to be there on time. This is what you can do to increase the performance of your home network:
    1. Restart your router. Just take out the power plug, wait 10 seconds and put it back in. This resets your router and will make your home network faster and more stable. Why this works? Routers are in essence little computers, with software. Software will have small memory leaks and some processes will stop working correctly over time. That’s why it is a good idea to reset your router once in a while. Our recommendation: once a week.
    2. Put your iPhone or iPad and your TV on the same router channel. Some routers (dual band) have create both a 2.4Ghz and a 5Ghz wireless network. For the best performance, put your iPhone/iPad and your TV on the same network. Preferably the 5Ghz network. But definitely not the iPhone/iPad on 5Ghz and the TV on 2.4Ghz, because that will negatively impact the performance of screen mirroring.
    3. Use an AC router. Newer routers support Wifi AC. Older routers might only have Wifi B and/or G and/or N. B, G and N are not really up to scratch anymore for modern networking tasks, so go for an AC router. If your router supports AC also make sure that your router is set to use either the Wifi AC networking.
    Was this answer helpful ? Yes(0) / No(0)
  • 10. Which iPhone or iPad do I need for Screen Mirroring?
     
    Author: AirBeamTV 13.11.17
    We need certain hardware features of the iPhones and iPads to enable Screen Mirroring to Smart TVs.
    At this moment, we need at least an iPhone 6S and at least an iPad 5th generation (or any iPad Pro). Older iPhones and iPad are unfortunately not supported by us yet (but we are working on that!)
    Was this answer helpful ? Yes(0) / No(0)
  • 11. Some apps won’t Screen Mirror, how is that possible?
     
    Author: AirBeamTV 13.11.17
    Some apps block Screen Mirroring. This means that application developers can choose themselves if they want to block Screen Mirroring. For instance, Netflix has decided to block this.

    There is a simple test that you can do to see if the app that you want to mirror has blocked Screen Mirroring:

    Open that particular app and slide up Control Center on your iPhone/iPad. Then, click on Screen Recording and start recording the screen to your Camera Roll. Watch the app that you want to mirror and at some point stop the screen recording. Then go to your Photos app and watch the video that was recorded. If the recorded video shows the app you want to mirror, it works fine. If the video is empty, then the app you want to mirror does not allow Screen Mirroring.

    Was this answer helpful ? Yes(0) / No(0)
  • 1. Problem Solving – How to Submit your app diagnostics information
     
    Author: AirBeamTV 13.02.18

    Video transcript
    If you have any problems in using the Mirror for Smart TV apps, please send us the diagnostics information from your app
    In the app, please click on the settings logo and select ‘Submit Diagnostic Information’ Make sure you enter your email address, so that we can reply to your message and be sure to describe the issue you’re having with the app

    Our team of technical support engineers are available 24/7 to analyse and solve your problem. They usually respond within 6 hours with an answer to your specific situation.

    Was this answer helpful ? Yes(0) / No(0)
  • 2. How to extend your Mac desktop with the Mirror app from AirBeam TV
     
    Author: AirBeamTV 13.02.18

    Video Transcripts

    In the Mirror for Smart TV apps, we now support Extended Desktop. This means that you can do one thing on your Mac and watch something else from your Mac on TV at the same time. Let me show you how that works.

    When you’re on the screen ‘Mirror Mac Screen’, you’ll need to click on the source button. There, you can choose between the different monitors that you have attached to your Mac, but also between the different applications you have running on your Mac.

    Let me go ahead on put YouTube on from my Chrome browser on TV, while I continue to watch this presentation on my Mac.
    See how easy it is? Go ahead and give it a try!

    Was this answer helpful ? Yes(0) / No(0)
  • 3. Netflix gives an error message “Please ensure your monitor is HDCP compliant and is not mirrored using Airplay”
     
    Author: AirBeamTV 13.02.18

    When I try to watch Netflix on my Mac and use Screen Mirroring at the same time, I get an error from Netflix that reads like:

    “Whoops, something went wrong…

    Display Error

    There appears to be a display problem. Please ensure your monitor is HDCP compliant and is not mirrored using Airplay.”

     

     

    This problem only exist on the Safari browser. When you use the Chrome or the Firefox browser, the same content (in this case “Designated Survivor” from Netflix) will play just fine.

     

     

    So whenever you see this error message appearing, please download and install Chrome or Firefox for Mac and use one of those two browsers to watch Netflix.

    Was this answer helpful ? Yes(0) / No(0)
  • 4. I have McAfee (Intel Security) running on my Mac and Screen Mirroring is not working.
     
    Author: AirBeamTV 13.02.18
    McAfee is blocking the connection from your Smart TV to your Mac. This means that you can give the command to the TV to start mirroring the screen and sound of your Mac, but the TV cannot reach the Mac to get the video stream.

    For Screen Mirroring, please turn off McAfee on your Mac.

    Was this answer helpful ? Yes(0) / No(0)