AirBeamTV Support

This means that the Mirror to TV application has not found a compatible Smart TV (from Samsung, Panasonic or LG) in your home network. There could be several reasons for this:

Your TV is not connected to your router. How to solve this? Go to Network Settings on your TV and check if your TV is either wired (by ethernet cable) or wireless (through Wifi) connected to your router.
Your TV is connected, but not to the same router as your Mac. Make sure they are both connected either by cable to the same router or wireless to the same Access Point.
We have most of the TVs from Samsung, LG and Panasonic in our database, but it could happen that one typical model is missing. This would mean that we don’t see your TV in the network. If you are sure that your TV is connected to your router on the same network as your Mac, but still the TV is not showing up in the Devices Section of the Mirror to TV app, please send us your diagnostics information, so we can check this out.

You can send diagnostics information by clicking on “Submit diagnostic information” in the app. Please let us know about it, by clicking on “Submit & contact support on Facebook”.

Some of the latest Sony TVs are based on Android TV as the operating system of the TV. Sometimes, some of the services running on the TV, under Android, stop working. The only way to resolve that is to do a full power cycle reboot on the TV. (power plug out of the wall, wait 5 seconds and back in again).

After that, the services will start again and you can use the Mirror for Sony TV app to connect to the TV.

1. Keep your promo code provided by AirBeamTV ready

It should be something like “AZE6EIQY9EW8

2. Open the App store on your iPhone / iPad

3. Scroll to the bottom and press the “Redeem” button

4. Enter your promo code

Select ‘You can also enter you code manually’ and this will allow you to enter the promo code

5. Press Redeem

6. The app will be automatically downloaded to your iPhone / iPad. Enjoy using the app!

The first time that you use the Screen Mirroring app on your Mac, your Samsung will ask you whether it should accept incoming connections. This looks like this:

Select “Allow” and the screen mirroring from your Mac to your Samsung TV will start.

If you have selected “Deny” by mistake, there is an easy way to fix it:

Samsung TVs from 2012 to 2014 (E, F, H Models):

First go (on your Samsung TVs) to Network / Allshare Settings / Content Sharing, then select the device with “Denied” next to it. Click it and change it to allow. Then start the mirroring again from your Mac.

Samsung TVs from 2015 to 2016 (J and K Models):

Go to (on your Samsung TV) to Network / Multimedia Device Manager, select the device with “Denied” and select allow. Then start mirroring again from your Mac.

Samsung TVs from 2017 (M Models and QLED):

Go to General / External Device Manager / Device Connection Manager / Device List, select Edit, select All and make sure that the list is cleared.

No.

Our application operates independent of the screen mirroring software on the Samsung TV. Do NOT start the mirroring app on the Samsung TV, just leave the source to “TV” or one of the HDMI channels.

1. Keep your promo code provided by AirBeamTV ready

It should be something like “AZE6EIQY9EW8”

2. Open the App store

Look for the App store icon in the Macs Dock.

3.  Scroll to the bottom and press the “Redeem” button

4. Enter your promo code

5. Press Redeem

6. The app will be automatically downloaded to your Mac. Enjoy using the app!

Some of our users have reported screen mirroring problems with the Netgear Nighthawk router. It turns out there is a problem with network traffic between the 2.4Ghz network and the 5Ghz network.

For optimal performance of screen mirroring with your Netgear Nighthawk dual band router, connect both your Mac and your TV to the 2.4Ghz network.

Screen Mirroring relies on being able to find Smart TVs on your home network and being able to communicate with your Smart TV. At the same time, your Smart TV must also be able to communicate with your Mac. Some router settings will block this communication. For everything to work smoothly, please apply the following router settings:

Ensure you have the latest firmware update for your router on the manufacturer’s website.

If you have a dual band router, use separate names for the 2.4GHz and 5Ghz network. Then make sure that both the Mac and the TV are on the same network. So: if the Mac is on 2.4Ghz, your TV should also be on 2.4Ghz. If the Mac is on 5Ghz, put your TV also on 5Ghz.

If you have a router with MAC address filtering, add the MAC address of your TV to the list of filtered devices.

Disable Access Point/Client isolation on your router.

Disable Wireless Isolation on your router.

Disable IGMP Proxy on your router.

Disable any Virtual Private Networks (VPNs) or proxy servers, on your router and/or computer.

Enable UPnP/Multicast on your router.

Enable IGMP on your router.

Some apps do not play audio on TV when the silent mode is turned ON on your iPhone or iPad. You will have to turn silent mode OFF to be able play audio from such apps. There are multiple ways to turn silent mode OFF on your iPhone or iPad. Please see them below.

1 - Using the ring / silent switch on the left side of the device

All iPhones and some iPads have a ring / silent switch on the left side of the device (above the volume buttons). Move the switch in way that the switch does not have an orange background color as the image below.

2 - Using the control center to turn silent mode OFF

You can use the control center to turn silent mode OFF when you have one of the the below situations

• Your device does not have the ring / silent switch on the device. (For e.g some iPads)
• Your device is configured to use the silent / ring switch for orientation lock

In such a  case, you can use the control center to turn mute OFF. On your iPhone / iPad Drag from the top or bottom to open the control center. Make sure that the ringer icon has a white color as shown in the below image.

Yes, that is possible, if you login to the same iTunes account on the other computer.

To be able to mirror video as well as audio to the TV, we are using a separate audio driver. This audio driver needs to be installed on your Mac. When you select “Enable Sound on TV”, your Mac will show a popup with the question to allow access to the Microphone.

We are not actually using the microphone on your Mac, but we are taking the system audio of your Mac, to be sent to the TV. This is why you need to allow for Microphone access.

If you have selected “Don’t Allow” in the past and audio is not being sent to TV, this is what you can do to fix that problem:

Go to System Preferences and select “Security & Privacy”.

Click on the tab Privacy, select Microphone and make sure the checkbox next to the screen mirroring app you are using is enabled.

If you need any further assistance on how to use the app, please contact us, either via Facebook Messenger or through the “send diagnostics information” option in the app. Our support staff is available 24/7 to help you.

Video transcript
If you have any problems in using the Mirror for Smart TV apps, please send us the diagnostics information from your app
In the app, please click on the settings logo and select ‘Submit Diagnostic Information’ Make sure you enter your email address, so that we can reply to your message and be sure to describe the issue you’re having with the app

Our team of technical support engineers are available 24/7 to analyse and solve your problem. They usually respond within 6 hours with an answer to your specific situation.

Video Transcripts

In the Mirror for Smart TV apps, we now support Extended Desktop. This means that you can do one thing on your Mac and watch something else from your Mac on TV at the same time. Let me show you how that works.

When you’re on the screen ‘Mirror Mac Screen’, you’ll need to click on the source button. There, you can choose between the different monitors that you have attached to your Mac, but also between the different applications you have running on your Mac.

Let me go ahead on put YouTube on from my Chrome browser on TV, while I continue to watch this presentation on my Mac.
See how easy it is? Go ahead and give it a try!

When I try to watch Netflix on my Mac and use Screen Mirroring at the same time, I get an error from Netflix that reads like:

“Whoops, something went wrong…There appears to be a display problem. Please ensure your monitor is HDCP compliant and is not mirrored using Airplay.”

This problem only exist on the Safari browser. When you use the Chrome or the Firefox browser, the same content (in this case “Designated Survivor” from Netflix) will play just fine.

So whenever you see this error message appearing, please download and install Chrome or Firefox for Mac and use one of those two browsers to watch Netflix.

Apple has HDCP DRM protection for playing DVDs. This means that they also block screen mirroring when watching DVDs. You can download and install VLC to play the DVDs.

VLC can be found here: http://www.videolan.org/vlc/download-macosx.html

If you have selected “Deny” by mistake, there is an easy way to fix it:

Samsung TVs from 2012 to 2014 (E, F, H Models):

First go (on your Samsung TVs) to Network / Allshare Settings / Content Sharing, then select the device with “Denied” next to it. Click it and change it to allow. Then start the mirroring again from your Mac.

Samsung TVs from 2015 to 2016 (J and K Models):

Go to (on your Samsung TV) to Network / Multimedia Device Manager, select the device with “Denied” and select allow. Then start mirroring again from your Mac.

Samsung TVs from 2017 (M Models and QLED):

Go to General / External Device Manager / Device Connection Manager / Device List, select Edit, select All and make sure that the list is cleared.

This happens when your TV connected to the same router as your Mac, but on a different subnet. Let’s first explain how this works. Your Mac and your TV both have (different) IP addresses. They look like this: 192.168.10.3 for instance. The structure is like aaa.bbb.ccc.ddd (where as every block is a number between 0 and 255.

If your Mac is on the same subnet as your TV, the first three sets of digits (aaa.bbb.ccc) should be 100% identical. Only the last set of digits (ddd) should be different. If this is not the case, then you should either put your Mac on the same subnet as your TV, or your TV on the same subnet as your Mac. Most of the time, this is just a matter of connecting your Mac to the same Access Point as your TV.

Sometimes it happens that after screen mirroring, the audio is not coming from your internal speakers anymore. This is easy to fix on your Mac, by going to System Preferences:

Then click on Sound Settings and select Output:

And select your Internal Speakers. Done!

Mirror for Samsung TV supports any Samsung Smart TV from the 2012 models onward. Which model year do you have? You can see that by looking at the middle letter in your model type (on the back of your Samsung TV).

E = 2012
F = 2013
H = 2014
J = 2015
K = 2016
M = 2017
N = 2018
Q = QLED

For instance:

UE55_E_S8000 = 2012.
UE78_H_U8500L = 2014

The app also supports network connected Samsung Blu Ray Players and Home Theater Systems. If you are not sure whether your TV is supported, feel free to testdrive the free demo version of Mirror for Samsung TV: http://bit.ly/SamsungMirror

Mirror for Panasonic TV supports all Panasonic Viera Smart TVs from 2012 onwards. You can testdrive the free trial here: http://bit.ly/PanasonicMirror

Mirror for LG TV supports all LG Smart TVs and LG Home Theater Systems from 2012 onwards. You can testdrive the free trial here: http://bit.ly/LGMirror

Mirror for Sony TV supports all Sony Bravia Smart TVs from 2012 onwards. This includes the latest models based on Android TV. You can testdrive the free trial here: http://bit.ly/SonyMirror

Mirror for Philips TV supports all Philips Smart TVs from 2012 onwards. This includes the latest models based on Android TV. You can testdrive the free trial here: http://bit.ly/PhilipsMirror

Some users have experienced problems with low volume output on their TV while mirroring from the Mac.

First of all:

Make sure that the volume output on your Mac (use the keyboard volume buttons) is set to maximum volume
Increase the volume on your TV with your TV remote control
If you are using the Mirror for Roku or the Mirror for Fire TV app, please increase the volume on the Roku or Fire TV as well

If you still have low volume output, then open “Audio MIDI Setup” on your Mac. Just type the name in the Spotlight search on the right top corner of your Mac.

Select AirBeamTV and set Master, 1 and 2 to 1,0 (which is the maximum).

If you are using Kodi and have problems with the sound, please adjust the volume settings inside Kodi to reflect 0.0 dB, like you see in the screenshot below.

To be able to mirror video as well as audio to the TV, we are using a separate audio driver. This audio driver needs to be installed on your Mac. When you select “Enable Sound on TV”, your Mac will show a popup with the question to allow access to the Microphone.

We are not actually using the microphone on your Mac, but we are taking the system audio of your Mac, to be sent to the TV. This is why you need to allow for Microphone access.

If you have selected “Don’t Allow” in the past and audio is not being sent to TV, this is what you can do to fix that problem:

Go to System Preferences and select “Security & Privacy”.

Click on the tab Privacy, select Microphone and make sure the checkbox next to the screen mirroring app you are using is enabled.

If you need any further assistance on how to use the app, please contact us, either via Facebook Messenger or through the “send diagnostics information” option in the app. Our support staff is available 24/7 to help you.

On your LG TV, there will be a setting whether the TV can be found by the Mirror for LG TV app. This is how it looks like on WebOS based LG TVs:

On other LG TVs (older models) you will find the same setting, but it might be called DLNA DMR (Digital Media Renderer) ON or OFF.

To allow the Mirror for LG TV app on your Mac to find your LG TV, always set this setting to ON.

Yes, that is possible, if you login to the same iTunes account on the other computer.

Probably not. Your Mac might be able to find your Smart TV on a different subnet, but your TV will not be able to get the screen mirroring video stream from your Mac.

To fix this: please make sure that your Mac and your TV are on the same subnet.

Probably not. Most powerline adapters create a separate subnet, which means that your Smart TV will not be able to reach your Mac to get the screen mirroring video stream.

Please connect your TV in the same way to your router as your Mac is connected to your router.

Some of our users have reported screen mirroring problems with the Netgear Nighthawk router. It turns out there is a problem with network traffic between the 2.4Ghz network and the 5Ghz network.

For optimal performance of screen mirroring with your Netgear Nighthawk dual band router, connect both your Mac and your TV to the 2.4Ghz network.

Screen Mirroring relies on being able to find Smart TVs on your home network and being able to communicate with your Smart TV. At the same time, your Smart TV must also be able to communicate with your Mac. Some router settings will block this communication. For everything to work smoothly, please apply the following router settings:

Ensure you have the latest firmware update for your router on the manufacturer’s website.

If you have a dual band router, use separate names for the 2.4GHz and 5Ghz network. Then make sure that both the Mac and the TV are on the same network. So: if the Mac is on 2.4Ghz, your TV should also be on 2.4Ghz. If the Mac is on 5Ghz, put your TV also on 5Ghz.

If you have a router with MAC address filtering, add the MAC address of your TV to the list of filtered devices.

Disable Access Point/Client isolation on your router.

Disable Wireless Isolation on your router.

Disable IGMP Proxy on your router.

Disable any Virtual Private Networks (VPNs) or proxy servers, on your router and/or computer.

Enable UPnP/Multicast on your router.

Enable IGMP on your router.

The first time that you use the Screen Mirroring app on your Mac, your Samsung will ask you whether it should accept incoming connections. This looks like this:

Select “Allow” and the screen mirroring from your Mac to your Samsung TV will start.

If you have selected “Deny” by mistake, there is an easy way to fix it:

Samsung TVs from 2012 to 2014 (E, F, H Models):

First go (on your Samsung TVs) to Network / Allshare Settings / Content Sharing, then select the device with “Denied” next to it. Click it and change it to allow. Then start the mirroring again from your Mac.

Samsung TVs from 2015 to 2016 (J and K Models):

Go to (on your Samsung TV) to Network / Multimedia Device Manager, select the device with “Denied” and select allow. Then start mirroring again from your Mac.

Samsung TVs from 2017 (M Models and QLED):

Go to General / External Device Manager / Device Connection Manager / Device List, select Edit, select All and make sure that the list is cleared.

No.

Our application operates independent of the screen mirroring software on the Samsung TV. Do NOT start the mirroring app on the Samsung TV, just leave the source to “TV” or one of the HDMI channels.

Some of the latest Sony TVs are based on Android TV as the operating system of the TV. Sometimes, some of the services running on the TV, under Android, stop working. The only way to resolve that is to do a full power cycle reboot on the TV. (power plug out of the wall, wait 5 seconds and back in again).

After that, the services will start again and you can use the Mirror for Sony TV app to connect to the TV.

Yes, in the firewall settings, you should allow for incoming connections for the Mirror to TV applications. To make this change, go to System Preferences:

Then select Security & Privacy, click on Firewall and click on the lock to make changes and select Firewall Options:

Do not select “Block all incoming connections”, because if you do this, your TV cannot reach your Mac to start screen mirroring. Next to the Mirror to TV app, “allow incoming connections” should be selected.

Screen Mirroring from your Mac to your Smart TV is quite a heavy job for your home network. Lots of data is going from your Mac to your TV and it needs to be there on time. This is what you can do to increase the performance of your home network:

Restart your router. Just take out the power plug, wait 10 seconds and put it back in. This resets your router and will make your home network faster and more stable. Why this works? Routers are in essence little computers, with software. Software will have small memory leaks and some processes will stop working correctly over time. That’s why it is a good idea to reset your router once in a while. Our recommendation: once a week.
Don’t do network intense work while screen mirroring. As explained, screen mirroring is network intense. For the best performance, don’t do other network intense work at the same time. This includes making timemachine backups over the network and uploading/downloading large files from the internet while screen mirroring.
Put your Mac and your TV on the same router channel. Some routers (dual band) have create both a 2.4Ghz and a 5Ghz wireless network. For the best performance, put your Mac and your TV on the same network. Preferably the 5Ghz network. But definitely not the Mac on 5Ghz and the TV on 2.4Ghz, because that will negatively impact the performance of screen mirroring.
Use an AC or N router. Newer routers support Wifi AC and N. Older routers might only have Wifi B and/or G. B and G are not really up to scratch anymore for modern networking tasks, so go for an AC or N router. If your router supports AC and N, also make sure that your router is set to use either the Wifi N or Wifi AC networking.
Beware of the Microwave. This may sound silly, but microwaves interfere with Wifi. So, if you use your microwave to make popcorn when watching a movie on the big screen, prepare the popcorn before you start screen mirroring.

More tips on better wifi networking are here: http://lifehacker.com/5931743/top-10-ways-to-boost-your-home-wi-fi

This means that the Mirror to TV application has not found a compatible Smart TV (from Samsung, Panasonic or LG) in your home network. There could be several reasons for this:

Your TV is not connected to your router. How to solve this? Go to Network Settings on your TV and check if your TV is either wired (by ethernet cable) or wireless (through Wifi) connected to your router.
Your TV is connected, but not to the same router as your Mac. Make sure they are both connected either by cable to the same router or wireless to the same Access Point.
We have most of the TVs from Samsung, LG and Panasonic in our database, but it could happen that one typical model is missing. This would mean that we don’t see your TV in the network. If you are sure that your TV is connected to your router on the same network as your Mac, but still the TV is not showing up in the Devices Section of the Mirror to TV app, please send us your diagnostics information, so we can check this out.

You can send diagnostics information by clicking on “Submit diagnostic information” in the app. Please let us know about it, by clicking on “Submit & contact support on Facebook”.

Apple has HDCP DRM protection for playing iTunes movies. This means that they also block screen mirroring when watching movies from iTunes. Unfortunately, there is nothing we can do about it.

The Mirror for TV app mirror the screen of your Mac (or an attached external monitor) exactly.

That includes the aspect ratio (width by height) of the screen you are mirroring.

Let’s say you are mirroring the screen of a 2012 13 inch Macbook Pro. The native resolution is 1280 by 800 pixels. This is the same as a ratio 16:10. Most of the TVs nowadays are at least 1080p. This means 1920 by 1080 pixels. The ratio is 16:9. This is the difference that you are seeing: your Apple has an aspect ratio of 16:10 and your TV is 16:9. This causes the black bars on the left and right of your TV screen.

How to solve this? There is no easy solution: if the app would play to the TV in 16:9 format, the image would be a little bit distorted because we would be squeezing the picture. What you can do is two things:

use the “picture size” button or menu option on your TV to manually adjust the image to your liking
or, use an external monitor (with 16:9 aspect ratio) and mirror the screen of the external monitor to your TV.

Apple has HDCP DRM protection for playing DVDs. This means that they also block screen mirroring when watching DVDs. You can download and install VLC to play the DVDs.

VLC can be found here: http://www.videolan.org/vlc/download-macosx.html

If you have selected “Deny” by mistake, there is an easy way to fix it:

Samsung TVs from 2012 to 2014 (E, F, H Models):

First go (on your Samsung TVs) to Network / Allshare Settings / Content Sharing, then select the device with “Denied” next to it. Click it and change it to allow. Then start the mirroring again from your Mac.

Samsung TVs from 2015 to 2016 (J and K Models):

Go to (on your Samsung TV) to Network / Multimedia Device Manager, select the device with “Denied” and select allow. Then start mirroring again from your Mac.

Samsung TVs from 2017 (M Models and QLED):

Go to General / External Device Manager / Device Connection Manager / Device List, select Edit, select All and make sure that the list is cleared.

This happens when your TV connected to the same router as your Mac, but on a different subnet. Let’s first explain how this works. Your Mac and your TV both have (different) IP addresses. They look like this: 192.168.10.3 for instance. The structure is like aaa.bbb.ccc.ddd (where as every block is a number between 0 and 255.

If your Mac is on the same subnet as your TV, the first three sets of digits (aaa.bbb.ccc) should be 100% identical. Only the last set of digits (ddd) should be different. If this is not the case, then you should either put your Mac on the same subnet as your TV, or your TV on the same subnet as your Mac. Most of the time, this is just a matter of connecting your Mac to the same Access Point as your TV.

Sometimes it happens that after screen mirroring, the audio is not coming from your internal speakers anymore. This is easy to fix on your Mac, by going to System Preferences:

Then click on Sound Settings and select Output:

And select your Internal Speakers. Done!

Mirror for Samsung TV supports any Samsung Smart TV from the 2012 models onward. Which model year do you have? You can see that by looking at the middle letter in your model type (on the back of your Samsung TV).

E = 2012
F = 2013
H = 2014
J = 2015
K = 2016
M = 2017
N = 2018
Q = QLED

For instance:

UE55_E_S8000 = 2012.
UE78_H_U8500L = 2014

The app also supports network connected Samsung Blu Ray Players and Home Theater Systems. If you are not sure whether your TV is supported, feel free to testdrive the free demo version of Mirror for Samsung TV: http://bit.ly/SamsungMirror

Mirror for Panasonic TV supports all Panasonic Viera Smart TVs from 2012 onwards. You can testdrive the free trial here: http://bit.ly/PanasonicMirror

Mirror for LG TV supports all LG Smart TVs and LG Home Theater Systems from 2012 onwards. You can testdrive the free trial here: http://bit.ly/LGMirror

Mirror for Sony TV supports all Sony Bravia Smart TVs from 2012 onwards. This includes the latest models based on Android TV. You can testdrive the free trial here: http://bit.ly/SonyMirror

Mirror for Philips TV supports all Philips Smart TVs from 2012 onwards. This includes the latest models based on Android TV. You can testdrive the free trial here: http://bit.ly/PhilipsMirror

1. Keep your promo code provided by AirBeamTV ready

It should be something like “AZE6EIQY9EW8

2. Open the App store on your iPhone / iPad

3. Scroll to the bottom and press the “Redeem” button

4. Enter your promo code

Select ‘You can also enter you code manually’ and this will allow you to enter the promo code

5. Press Redeem

6. The app will be automatically downloaded to your iPhone / iPad. Enjoy using the app!

Some apps do not play audio on TV when the silent mode is turned ON on your iPhone or iPad. You will have to turn silent mode OFF to be able play audio from such apps. There are multiple ways to turn silent mode OFF on your iPhone or iPad. Please see them below.

1 - Using the ring / silent switch on the left side of the device

All iPhones and some iPads have a ring / silent switch on the left side of the device (above the volume buttons). Move the switch in way that the switch does not have an orange background color as the image below.

2 - Using the control center to turn silent mode OFF

You can use the control center to turn silent mode OFF when you have one of the the below situations

• Your device does not have the ring / silent switch on the device. (For e.g some iPads)
• Your device is configured to use the silent / ring switch for orientation lock

In such a  case, you can use the control center to turn mute OFF. On your iPhone / iPad Drag from the top or bottom to open the control center. Make sure that the ringer icon has a white color as shown in the below image.

When I play videos from Safari / Chrome browser on my iPhone / iPad, I don’t hear sound on TV.

When you play videos from Safari / chrome browser, audio does not play on TV sometimes. This is a know problem from Apple and we are waiting for a fix from them. However, there are other browsers like Opera Mini browser that allow you to play audio on TV. You can download Opera Mini browser for free from the App store: https://itunes.apple.com/us/app/opera-mini-web-browser/id363729560?mt=8

Alternatively, you can also use the UC Browser, which you can find here: https://itunes.apple.com/us/app/uc-browser/id1048518592?mt=8

1. Keep your promo code provided by AirBeamTV ready

It should be something like “AZE6EIQY9EW8”

2. Open the App store

Look for the App store icon in the Macs Dock.

3.  Scroll to the bottom and press the “Redeem” button

4. Enter your promo code

5. Press Redeem

6. The app will be automatically downloaded to your Mac. Enjoy using the app!

To be able to mirror video as well as audio to the TV, we are using a separate audio driver. This audio driver needs to be installed on your Mac. When you select “Enable Sound on TV”, your Mac will show a popup with the question to allow access to the Microphone.

We are not actually using the microphone on your Mac, but we are taking the system audio of your Mac, to be sent to the TV. This is why you need to allow for Microphone access.

If you have selected “Don’t Allow” in the past and audio is not being sent to TV, this is what you can do to fix that problem:

Go to System Preferences and select “Security & Privacy”.

Click on the tab Privacy, select Microphone and make sure the checkbox next to the screen mirroring app you are using is enabled.

If you need any further assistance on how to use the app, please contact us, either via Facebook Messenger or through the “send diagnostics information” option in the app. Our support staff is available 24/7 to help you.

Video transcript
If you have any problems in using the Mirror for Smart TV apps, please send us the diagnostics information from your app
In the app, please click on the settings logo and select ‘Submit Diagnostic Information’ Make sure you enter your email address, so that we can reply to your message and be sure to describe the issue you’re having with the app

Our team of technical support engineers are available 24/7 to analyse and solve your problem. They usually respond within 6 hours with an answer to your specific situation.

Video Transcripts

In the Mirror for Smart TV apps, we now support Extended Desktop. This means that you can do one thing on your Mac and watch something else from your Mac on TV at the same time. Let me show you how that works.

When you’re on the screen ‘Mirror Mac Screen’, you’ll need to click on the source button. There, you can choose between the different monitors that you have attached to your Mac, but also between the different applications you have running on your Mac.

Let me go ahead on put YouTube on from my Chrome browser on TV, while I continue to watch this presentation on my Mac.
See how easy it is? Go ahead and give it a try!

When I try to watch Netflix on my Mac and use Screen Mirroring at the same time, I get an error from Netflix that reads like:

“Whoops, something went wrong…There appears to be a display problem. Please ensure your monitor is HDCP compliant and is not mirrored using Airplay.”

This problem only exist on the Safari browser. When you use the Chrome or the Firefox browser, the same content (in this case “Designated Survivor” from Netflix) will play just fine.

So whenever you see this error message appearing, please download and install Chrome or Firefox for Mac and use one of those two browsers to watch Netflix.