How to Fix a Roku Remote Not Working

A Roku remote and a Roku stick. A header "How To Fix Roku Remote" and an AirBeamTV logo in the top-left corner

Fix Roku Remote Not Working In 5 Steps

Have you ever settled in for a night of binge-watching only to find that your Roku remote is not working? Whether you’re using a Hisense, TCL, or another brand of TV, the Roku remote not working is a common issue that can arise very unexpectedly.

Not being able to control your Roku device with the remote can be a real pain, but don’t worry, we’ve got you covered. In this blog post, we will cover the troubleshooting steps you can take to fix the problem and get back to enjoying your favorite shows and movies in no time.

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roku Ultra and a remote on wooden surface

Check the batteries & connections

One of the most common reasons why a Roku remote may stop working are dead or faulty batteries. So, the first step is to check if the batteries are charged and placed correctly. Open the battery compartment on the back of the remote and replace the old batteries with new ones. Make sure they are inserted correctly according to the polarity markings.

If the batteries are not the issue, check the connections between the remote and the Roku device. When it comes to remotes using infrared light connection (you will recognize them by a lack of a pairing button inside the battery compartment), they need to have a direct line of sight with your Roku device. With RF radio wave-based remotes, simply ensure that there are no obstacles between your TV and the remote, such as furniture or walls.

Roku HDMI stick and a remote

Re-pair the remote with the Roku device

If checking the batteries and connections didn’t work, the next step is to pair the remote with the Roku device again. Follow these steps:

  1. Press and hold the pairing button on the back of the remote until the LED light starts flashing.
  2. Wait for the Roku device to recognize the remote, and then release the button.
  3. If the pairing is successful, the LED light will stop flashing, and the remote should start working again.

Keep in mind that not all Roku remotes have to be paired. This step only refers to ‘enhanced’ remotes, such as voice remotes, which use RF radio waves. Infrared remotes will pair automatically. To re-pair them, open the battery compartment, remove the batteries and then reinsert them.

You can check which remote type you have by removing the battery compartment cover and seeing whether there’s a pairing button.

Roku box and a remote on gradient backgorund

Try resetting the Roku device & remote

If re-pairing the remote didn’t work, you can try resetting both the Roku device and the remote. This process will restore the devices to their default factory settings, which may fix any issues with the remote. Here’s how to reset the Roku device and remote:

  1. Unplug the power cable from the Roku device.
  2. Remove the batteries from the remote.
  3. Wait for at least 10 seconds.
  4. Reconnect the power cable to the Roku device.
  5. Wait for the device to restart and display the Roku logo on the screen.
  6. Reinsert the batteries into the remote.
  7. Wait for the remote to establish a connection with the Roku device.
Roku stick and an upper part of a Roku remote

Use the Roku mobile app as an alternative remote

If none of the above steps work, you can use the Roku mobile app as an alternative remote. Download and install the Roku app on your smartphone or tablet, and connect it to the same WiFi network as the Roku device.

The app offers similar functionality as the physical remote, allowing you to control the Roku device, browse channels, and search for content.

Contact Roku customer support for further assistance

If all else fails, and the remote still isn’t working, it’s time to contact Roku customer support. They have a dedicated support team that can assist you with troubleshooting and resolving any issues you may have with your Roku device or remote.

You can reach them via phone, email, or live chat, and they will guide you through the process of resolving the issue.

Roku Remote Not Working on Hisense TV: Troubleshooting

If you’re experiencing issues with your Roku remote not working on your Hisense TV, there are several things you can try to resolve the problem. Follow these troubleshooting steps:

  • Check the batteries: First and foremost, check the batteries on your Roku remote. Dead or low batteries can cause the remote to stop working. Replace the old batteries with new ones and check if the remote is working.
  • Re-pair the remote: If the batteries aren’t the issue, re-pair the remote with the Hisense TV. To do this, press and hold the pairing button on the back of the remote until the LED light starts flashing. Wait for the TV to recognize the remote, and then release the button. If the pairing is successful, the LED light will stop flashing, and the remote should start working again. If your Roku remote has no pairing button, remove the batteries and then reinsert them.
  • Reset the Roku device: If re-pairing the remote didn’t work, try resetting the Roku device. To do this, unplug the power cable from the Roku device and wait for at least 10 seconds. Reconnect the power cable and wait for the device to restart and display the Roku logo on the screen.
  • Try using the Roku mobile app: If none of the above steps work, you can try using the Roku mobile app as an alternative remote. Download and install the Roku app on your smartphone or tablet, and connect it to the same WiFi network as the Roku device. The app offers similar functionality as the physical remote, allowing you to control the Roku device, browse channels, and search for content.
  • Contact Hisense or Roku customer support: If none of the above steps work, you may need to contact either Roku or Hisense customer support. They have a dedicated support team that can assist you with troubleshooting and resolving any issues you may have with your Roku device or remote. You can reach them via phone, email, or live chat, and they will guide you through the process of resolving the issue.

By following these simple troubleshooting steps, you should be able to resolve most issues with your Roku remote not working on your Hisense TV.

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What to Do When a Roku Remote is Not Working with TCL TV

If you’re having trouble with your Roku remote not working with your TCL TV, here are some troubleshooting steps to try:

  • Check the batteries: The first thing to check is the batteries in your Roku remote. Replace them with new ones and see if the remote is working again.
  • Reset the Roku device: Try resetting your Roku device by unplugging it from the power source for at least 10 seconds, then plugging it back in and waiting for it to restart.
  • Re-pair the remote: If resetting the device didn’t work, re-pair the remote with the Roku device. To do this, press and hold the pairing button on the back of the remote until the LED light starts flashing. Wait for the Roku device to recognize the remote, and then release the button. If the pairing is successful, the LED light will stop flashing, and the remote should start working again.
  • Check for interference: Sometimes, other devices can interfere with the Roku remote signal. Move any other electronic devices away from the Roku device and remote to see if that resolves the issue.
  • Try using the Roku mobile app: If none of the above steps work, you can try using the Roku mobile app as an alternative remote. Download and install the app on your smartphone or tablet, and connect it to the same Wi-Fi network as the Roku device. The app offers similar functionality as the physical remote, allowing you to control the Roku device, browse channels, and search for content.

Here’s how you can fix black screen on TCL TV. Do you own a TCL Roku TV? Here’s what to do if you’re experiencing a black screen on your TCL Roku TV.

Where to buy a new Roku remote?

If you’ve tried all the troubleshooting steps and your Roku remote still isn’t working, you may need to purchase a new one. The good news is that Roku remotes are widely available for purchase, and you can easily find them online. One of the best places to buy a new Roku remote is Amazon.

Amazon offers a range of Roku remotes at competitive prices, with options for both the standard Roku remote and the more advanced voice-enabled remote. Plus, with Amazon Prime, you can take advantage of free and fast shipping, so you can get your new remote delivered to your doorstep in no time.

When purchasing a new Roku remote, make sure to double-check that it’s compatible with your Roku device and TV. This information should be listed on the product page on Amazon, so be sure to read the product details carefully. With a new Roku remote in hand, you’ll be able to continue enjoying all your favorite shows and movies with ease.

What to do if you have an LG TV remote app or a Samsung TV remote app and your Roku remote is not working? You can still use your Samsung or LG, however, you will have to forfeit Roku features and use the native interface, functions and apps on your TV.

A hand holding an iPhone with a banner image saying 'Screen Mirroring to your Roku', a smartphone and an image of a woman

Why is my Roku remote flashing green light?

A flashing green light on your Roku remote typically indicates that it’s in pairing mode. This means that the remote is attempting to connect to your Roku device or TV.

If you’re experiencing issues with your remote not responding or not working properly, putting it into pairing mode can sometimes help to re-establish the connection. To put your Roku remote into pairing mode, simply remove the batteries, wait for 10 seconds, and then re-insert them. The green light should start flashing, indicating that the remote is in pairing mode.

Once the remote is in pairing mode, try pressing any button to see if it responds. If not, try resetting your Roku device or TV, and then try pairing the remote again. If you’re still having issues with your Roku remote, you may need to try some of the other troubleshooting steps we’ve outlined in this blog post, or consider purchasing a new remote.

Screen Mirror to Roku

Want to improve your home entertainment in minutes? How about Roku screen mirroring apps for iPhone & iPad, Mac and Android? Each of the apps comes with a free trial and is packed with features such as HD mirroring, unlimited casting and a no-ad experience!

AirBeamTV offers a range of screen mirroring apps for both iOS and Android users, including Mirror for Roku, which is specifically designed for Roku devices. With our revolutionary app you cast Android to Roku or mirror iPhone to Roku in record time. Improve your home-entertainment experience today and enjoy all content on the big screen.

To use AirBeamTV’s screen mirroring apps, simply download the app from the Apple App Store or Google Play Store, connect your phone to the same WiFi network as your Roku device. Then, connect your phone with your Roku, click the ‘Screen Mirroring’ panel on the home screen and finally choose ‘Start Mirroring’. You can also adjust settings before you begin casting for a personalized experience.

The apps offer a free trial period, so you can try them out before deciding whether to purchase the full version.

With AirBeamTV’s screen mirroring apps, you can enjoy seamless screen mirroring in record time, with high-quality video and audio playback. So whether you’re sharing photos with friends or watching your favorite shows on the big screen, screen mirroring is a convenient and easy way to make the most of your Roku device.

Download screen mirroring Roku app for Android and improve your home entertainment in less than a minute!

An Android phone with the Roku Screen Mirroring Google Play Store page on the screen and a tablet screen with the Roku Screen Mirroring Google Play Store page on the screen

Choosing Between Roku and Firestick

After troubleshooting your Roku remote not working, you might wonder about the overall best streaming platform for your needs. Roku and Amazon Fire Stick are two leading options, each with its unique features and capabilities. To help you make an informed decision on which device suits your preferences and streaming habits better, we’ve compared Roku and Fire Stick in our detailed analysis. Dive into our comparison of Roku vs. Fire Stick: Which is Better? for a comprehensive overview, helping you choose the right streaming device for your home entertainment setup.

Conclusion

In conclusion, a Roku remote that’s not working can be frustrating, but there are several troubleshooting steps you can take to get it up and running again. From resetting the remote and device to checking for interference and updating software, these simple steps can help you get back to streaming your favorite shows in no time.

And if you’re looking to screen mirror your phone to Roku, AirBeamTV’s screen mirroring apps offer a convenient and easy solution. With a free trial period and high-quality video and audio playback, it’s a great way to share photos, videos, and other content on the big screen.

If you need any help with screen mirroring, AirBeamTV’s customer support is available 7 days a week and ready to assist you. So don’t hesitate to reach out if you need a helping hand. Have you tried all of the above and is your Roku remote not working? Then buy a new one on Amazon.

Discover More:

How To Reset Roku TV In Record Time?

Roku vs Firestick – Which Is Better?