{"id":17623,"date":"2018-02-13T13:08:12","date_gmt":"2018-02-13T13:08:12","guid":{"rendered":"https:\/\/www.airbeam.tv\/knowledge-base\/problem-solving-how-to-submit-your-app-diagnostics-information\/"},"modified":"2022-07-28T11:51:37","modified_gmt":"2022-07-28T11:51:37","slug":"resolucao-de-problemas-como-enviar-as-informacoes-de-diagnostico-da-aplicacao","status":"publish","type":"faq","link":"https:\/\/www.airbeam.tv\/pt-pt\/knowledge-base\/resolucao-de-problemas-como-enviar-as-informacoes-de-diagnostico-da-aplicacao\/","title":{"rendered":"Resolu\u00e7\u00e3o de problemas &#8211; Como enviar as informa\u00e7\u00f5es de diagn\u00f3stico iPhone da aplica\u00e7\u00e3o"},"content":{"rendered":"\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/www.airbeam.tv\/wp-content\/uploads\/2018\/02\/confusa-muhler-com-oculos-de-protecao-uma-smartphone-em-sua-mao-direita-1024x597.jpg\" alt=\"mulher confusa com \u00f3culos e camisa de ganga segurando um smartphone na sua m\u00e3o direita\" class=\"wp-image-133467\" width=\"1200\" height=\"700\" srcset=\"https:\/\/www.airbeam.tv\/wp-content\/uploads\/2018\/02\/confusa-muhler-com-oculos-de-protecao-uma-smartphone-em-sua-mao-direita-1024x597.jpg 1024w, https:\/\/www.airbeam.tv\/wp-content\/uploads\/2018\/02\/confusa-muhler-com-oculos-de-protecao-uma-smartphone-em-sua-mao-direita-300x175.jpg 300w, https:\/\/www.airbeam.tv\/wp-content\/uploads\/2018\/02\/confusa-muhler-com-oculos-de-protecao-uma-smartphone-em-sua-mao-direita-768x448.jpg 768w, https:\/\/www.airbeam.tv\/wp-content\/uploads\/2018\/02\/confusa-muhler-com-oculos-de-protecao-uma-smartphone-em-sua-mao-direita.jpg 1200w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n\n\n\n<h1 class=\"wp-block-heading\">Como fixar espelhamento de tela no iPhone e Mac<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Imagine isto: voc\u00ea quer sentar-se em seu sof\u00e1 em uma sexta-feira \u00e0 noite e assistir a um filme. Voc\u00ea tira seu iPhone ou Mac e tenta conect\u00e1-lo \u00e0 sua Smart TV. Mas simplesmente n\u00e3o funciona!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">N\u00e3o importa o que voc\u00ea tente, voc\u00ea simplesmente n\u00e3o consegue que o espelho de tela funcione. Voc\u00ea j\u00e1 est\u00e1 aborrecido e sente que sua noite foi arruinada.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Mas n\u00e3o tem que ser assim! Neste FAQ, mostraremos a voc\u00ea como enviar suas informa\u00e7\u00f5es de diagn\u00f3stico iPhone do aplicativo. Agora, voc\u00ea saber\u00e1 como consertar facilmente seu espelho de tela e aproveitar seu conte\u00fado favorito na tela grande.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-airbeam-primary-apple\"><a class=\"wp-block-button__link\" href=\"https:\/\/www.airbeam.tv\/pt-pt\/\" target=\"_blank\" rel=\"noreferrer noopener\">iPhone Casting De Gra\u00e7a<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-yoast-seo-table-of-contents yoast-table-of-contents\"><h2>Table of contents<\/h2><ul><li><a href=\"#informacoes-de-diagnostico\" data-level=\"2\">Como enviar suas informa\u00e7\u00f5es de diagn\u00f3stico de iPhone aplica\u00e7\u00e3o<\/a><\/li><li><a href=\"#tutorial-em-video\" data-level=\"2\">Tutorial em V\u00eddeo &#8211; Submeta um diagn\u00f3stico do iPhone aplicativo<\/a><\/li><li><a href=\"#transcricao-do-video\" data-level=\"2\">Transcri\u00e7\u00e3o do v\u00eddeo<\/a><\/li><\/ul><\/div>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/www.airbeam.tv\/wp-content\/uploads\/2018\/02\/quatro-apoio-tecnico-apoio-pessoas-com-microfone-de-cabeca-1024x597.jpg\" alt=\"quatro empregados do help desk sentados numa fila com auscultadores de microfone\" class=\"wp-image-133476\" width=\"1200\" height=\"700\" srcset=\"https:\/\/www.airbeam.tv\/wp-content\/uploads\/2018\/02\/quatro-apoio-tecnico-apoio-pessoas-com-microfone-de-cabeca-1024x597.jpg 1024w, https:\/\/www.airbeam.tv\/wp-content\/uploads\/2018\/02\/quatro-apoio-tecnico-apoio-pessoas-com-microfone-de-cabeca-300x175.jpg 300w, https:\/\/www.airbeam.tv\/wp-content\/uploads\/2018\/02\/quatro-apoio-tecnico-apoio-pessoas-com-microfone-de-cabeca-768x448.jpg 768w, https:\/\/www.airbeam.tv\/wp-content\/uploads\/2018\/02\/quatro-apoio-tecnico-apoio-pessoas-com-microfone-de-cabeca.jpg 1200w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"informacoes-de-diagnostico\">Como enviar suas informa\u00e7\u00f5es de diagn\u00f3stico de iPhone aplica\u00e7\u00e3o<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c9 uma coisa normal para um aplicativo funcionar mal &#8211; n\u00e3o h\u00e1 nada com que se preocupar! Veja aqui como voc\u00ea pode nos ajudar a ajud\u00e1-lo:<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>V\u00e1 para o aplicativo de espelhamento de tela <a href=\"https:\/\/www.airbeam.tv\/pt-pt\/\" target=\"_blank\" rel=\"noreferrer noopener\">AirBeamTV.<\/a><\/li><li>Clique no logotipo &#8216;Settings&#8217;.<\/li><li>Selecione &#8216;Submeter informa\u00e7\u00f5es de diagn\u00f3stico&#8217;.<\/li><li>Digite seu endere\u00e7o de e-mail &#8211; n\u00f3s o usaremos para entrar em contato com voc\u00ea com uma solu\u00e7\u00e3o.<\/li><li>Descreva o problema que voc\u00ea tem com o aplicativo <a href=\"https:\/\/www.airbeam.tv\/pt-pt\/\" target=\"_blank\" rel=\"noreferrer noopener\">AirBeamTV<\/a>.<\/li><li>Nossos especialistas est\u00e3o dispon\u00edveis 24 horas por dia, 7 dias por semana e normalmente fornecer\u00e3o uma solu\u00e7\u00e3o para seu problema dentro de seis horas.<\/li><\/ol>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"tutorial-em-video\">Tutorial em V\u00eddeo &#8211; Submeta um diagn\u00f3stico do iPhone aplicativo<\/h2>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Problem Solving   How to Submit your app diagnostics information\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/WEMVsPmtdhY?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"transcricao-do-video\">Transcri\u00e7\u00e3o do v\u00eddeo<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Se voc\u00ea tiver qualquer problema no uso do <a href=\"https:\/\/apps.apple.com\/pt\/developer\/airbeamtv-bv\/id1107644798\">Mirror for Smart TV<\/a> apps, envie-nos as informa\u00e7\u00f5es de diagn\u00f3stico de seu aplicativo<br>No aplicativo, clique no logotipo das configura\u00e7\u00f5es e selecione &#8216;Enviar informa\u00e7\u00f5es de diagn\u00f3stico&#8217;. Certifique-se de digitar seu endere\u00e7o de e-mail, para que possamos responder \u00e0 sua mensagem e descrever o problema que voc\u00ea est\u00e1 tendo com o aplicativo.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nossa equipe de engenheiros de suporte t\u00e9cnico est\u00e1 dispon\u00edvel 24 horas por dia, 7 dias por semana, para analisar e resolver seu problema. Eles normalmente respondem dentro de 6 horas com uma resposta \u00e0 sua situa\u00e7\u00e3o espec\u00edfica.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-airbeam-primary-apple\"><a class=\"wp-block-button__link\" href=\"https:\/\/www.airbeam.tv\/pt-pt\/\" target=\"_blank\" rel=\"noreferrer noopener\">iPhone Casting De Gra\u00e7a<\/a><\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Saiba Mais<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.airbeam.tv\/pt-pt\/knowledge-base\/meu-mac-esta-pedindo-acesso-a-gravacao-de-tela-devo-permitir-isso\/\" target=\"_blank\" rel=\"noreferrer noopener\">Meu Mac est\u00e1 pedindo acesso \u00e0 grava\u00e7\u00e3o de tela. Devo permitir isso?<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.airbeam.tv\/pt-pt\/knowledge-base\/como-funciona-o-espelhamento-de-tela-de-um-iphone-ipad-ou-mac-para-uma-tv\/\" target=\"_blank\" rel=\"noreferrer noopener\">Como funciona o espelhamento de tela de um iPhone, iPad ou Mac para uma TV?<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.airbeam.tv\/pt-pt\/knowledge-base\/tv-samsung-desligue-notificacao-de-acesso\/\" target=\"_blank\" rel=\"noreferrer noopener\">TVs Samsung: desligue \u201cNotifica\u00e7\u00e3o de Acesso\u201d para espelhamento de tela<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Como fixar espelhamento de tela no iPhone e Mac Imagine isto: voc\u00ea quer sentar-se em seu sof\u00e1 em uma sexta-feira \u00e0 noite&#8230;<\/p>\n","protected":false},"author":18,"featured_media":133431,"comment_status":"open","ping_status":"open","template":"","meta":{"_acf_changed":false,"footnotes":""},"faq-category":[2127],"brand-category":[],"class_list":["post-17623","faq","type-faq","status-publish","has-post-thumbnail","hentry","faq-category-mac-pt-pt"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.0 (Yoast SEO v28.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Como Submeter Informa\u00e7\u00e3o de Diagn\u00f3stico App iPhone | FAQ |<\/title>\n<meta name=\"description\" content=\"Saiba como submeter informa\u00e7\u00e3o de diagn\u00f3stico iPhone da aplica\u00e7\u00e3o ao AirBeamTV para o caso de o espelhamento de ecr\u00e3 n\u00e3o funcionar.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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